What If My Marble Sink Arrives Damaged? Oceania Zero-Risk Guarantee India

What if My Marble Sink Arrives Damaged? Oceania's Zero-Risk Guarantee Explained

The most common concern about buying heavy stone online is shipping damage. Here is Oceania's honest policy and how to protect yourself.

How Oceania Packages Stone for Safe Delivery

Vessel sinks: Dense foam wrap + cardboard double-wall box + fragile labels
Pedestals: Foam wrap + wooden crate with screwed wooden lid. Each piece individually secured.
Bathtubs: Full wooden crate, 4-point securing, heavy freight courier with stone handling experience.

If Damage Occurs: Exact Steps

Step 1: Photograph ALL sides of the packaging before opening. Photograph the opened packaging. Photograph the damage.
Step 2: WhatsApp photos to +91 9770300444 within 48 hours of delivery.
Step 3: Oceania assesses and arranges replacement or refund. No arguments, no long process.
Important: Transit damage rate for Oceania shipments is less than 1%. Our packaging investment means damage is rare.

Buy with confidence: www.oceaniawashbasin.shop | +91 9770300444 | oceaniawashbasin@gmail.com | Marble and Natural Stone Mart, Rajasthan | FREE delivery India